Store Manager
Premium, Experience-led Retailer
Now Hiring in Melbourne
The Brand |
This premium, experience-led retail business is known for its commitment to craftsmanship, quality product, and creating immersive, memorable customer experiences. Guided by strong values and a people-first culture, the business places equal importance on exceptional service, operational excellence, and team development. With a growing retail footprint, this is a brand that invests in its people and continues to evolve.
The Role |
We are seeking an experienced and inspiring Store Manager to lead the Melbourne CBD store. This is an opportunity to take ownership of a high-performing retail environment where customer experience, commercial success, and team development are equally valued.
Leading from the front, you will create an engaging and high-performing culture, ensuring every customer interaction reflects the brand's commitment to quality and service. You'll be responsible for the overall performance of the store, balancing commercial outcomes with operational excellence while developing a confident and capable team.
In addition, you will:
Lead the customer experience, ensuring every guest receives a warm, engaging, and memorable in-store journey.
Recruit, coach, develop, and inspire a high-performing retail team through regular feedback and ongoing development.
Drive sales performance, productivity, and profitability while delivering on budgets and KPIs.
Oversee all day-to-day store operations, ensuring the business runs efficiently and consistently.
Maintain exceptional visual merchandising standards and execute promotional campaigns to the highest level.
Develop effective rosters that balance customer demand, labour budgets, and operational requirements.
Monitor store performance, analyse key metrics, and implement action plans to drive continuous improvement.
Ensure compliance across operational procedures, OH&S, cash handling, security, and company policies.
Oversee inventory management, stock control, ordering, and replenishment.
Partner closely with the wider retail leadership team to deliver business initiatives and support continued growth.
The Skillset |
Proven experience as a Store Manager within a premium, lifestyle, hospitality, or customer experience-led retail environment.
A genuine passion for leading, coaching, and developing high-performing teams.
Strong commercial acumen with a proven ability to drive sales, profitability, and operational excellence.
Exceptional customer service mindset with the ability to create memorable in-store experiences.
Strong operational capability across rostering, stock management, compliance, and financial performance.
Confident communicator who can inspire teams and build strong stakeholder relationships.
Highly organised with the ability to prioritise and make decisions in a fast-paced environment.
A proactive, resilient, and solutions-focused leadership style.
The Offer |
Competitive salary package with performance incentives.
Opportunity to lead a flagship Melbourne CBD location within a premium retail business.
Work within a values-led organisation that genuinely invests in its people and culture.
Ongoing leadership development and clear career progression opportunities.
Strong support from an experienced retail leadership team.
The opportunity to make a genuine impact on store performance, team engagement, and customer experience.
Join a growing retail business where innovation, quality, and people remain at the heart of everything they do.
This is an exciting opportunity for an established retail leader looking to take ownership of a premium Melbourne CBD store while developing a high-performing team and delivering exceptional customer experiences in a business that truly values its people.
Apply with Lucy |
If this sounds like you, reach out to Lucy for a confidential chat.
lucy@thetalentmill.com.au
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.