Store Manager
Australian Luxury Fashion House
Now Hiring in Sydney
The Brand |
An Australian luxury fashion house with a truly global presence, this is a brand that has built an enviable position within the international designer market while retaining a strong and distinctive Australian identity.
Known for its feminine aesthetic, exceptional fabrication and highly considered approach to design, the brand has developed a loyal global following and a reputation that extends well beyond its Australian origins.
Retail plays an integral role in bringing the brand to life. Its boutiques are highly considered environments where exceptional service is expected, client relationships are actively developed, and teams are encouraged to build genuine knowledge of their clients rather than simply facilitate a transaction. We are now seeking standout talent to lead their Miranda boutique.
The Role |
For an experienced luxury retail leader, this represents the opportunity to join one of Australia’s most successful fashion businesses at a genuinely international level, while working within a brand that continues to place enormous value on product, people and the client experience.
This focus is reflected throughout the leadership remit, with significant emphasis on clientelling, CRM, team development and consistently elevated store standards.
As Store Manager, you will have ownership across sales, people, client development and day-to-day store operations, leading from the front to create a commercially successful boutique and an engaging environment for both clients and your team.
Lead the store to achieve sales, productivity and commercial targets
Coach, motivate and develop the Assistant Manager and wider store team
Deliver an elevated and highly personalised luxury shopping experience
Build a strong culture of clientelling, developing both new and existing client relationships
Drive CRM activity, appointments, outreach and client retention
Analyse sales performance and identify opportunities to increase store performance
Maintain strong product knowledge across the team
Partner with wider business functions around stock, allocations, replenishment and commercial opportunities
Recruit, onboard and develop high-performing retail talent
Manage performance and identify future succession opportunities within the team
Execute visual merchandising directives and maintain exceptional store presentation
Maintain accurate stock management and strong loss prevention practices
Lead client events and local initiatives
Manage rostering, payroll, expenses and store administration
Ensure company policies, procedures, health and safety and operational standards are consistently upheld
Support omnichannel and online order fulfilment to an exceptional standard
The Skillset |
You will be an experienced retail leader with a strong background in luxury, designer or premium fashion and a genuine passion for delivering exceptional client experiences.
You will bring:
Previous Store Management experience within a premium or luxury retail environment
A strong track record of achieving sales and store KPIs
A track record of being hands on and visible on the shop floor – leading from the front
Exceptional clientelling and relationship-building capability
Confidence using CRM and client data to drive engagement and commercial outcomes
Strong people leadership, coaching and performance management skills
Experience recruiting and developing retail talent
Sound operational capability across stock, loss prevention, payroll and store administration
High standards of visual presentation and attention to detail
Strong communication skills and the ability to build relationships across a wider retail business
An energetic, adaptable and solutions-focused approach
You will be equally comfortable driving the commercial performance of the store, developing a high-performing team and being present on the floor building meaningful relationships with clients.
The Offer |
There is an exceptional salary offering level with experience, plus an attractive performance-based bonus structure, providing the opportunity to be rewarded for both individual and store performance, together with a generous seasonal wardrobe allocation across ready-to-wear, footwear, jewellery and accessories.
You will step into an established boutique with a permanent team of approximately eight, supported by additional seasonal talent during peak periods. This is an opportunity to take genuine ownership of the store, build capability within the team and develop a strong clientelling culture while being supported by an established regional and wider retail structure.
Apply with Lucy |
If this sounds like you, reach out to Lucy for a confidential chat.
lucy@thetalentmill.com.au
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.