Client Advisor
Prestigious Luxury Fashion House
Now Hiring in Melbourne
The Brand |
This is an exciting opportunity to join one of the world's most prestigious luxury fashion houses at Chadstone, the heart of luxury retail in Melbourne. Known for its timeless style, exceptional craftsmanship and deeply considered client experience, this brand represents the very best of luxury retail.
Located within one of Australia's leading luxury shopping destinations, the boutique offers the opportunity to engage with an established and discerning local clientele, alongside domestic and international customers.
This is a rare opportunity for a polished and passionate Client Advisor to build their career within an iconic global luxury brand, delivering highly personalised service, developing meaningful long-term client relationships and becoming part of Melbourne's dynamic luxury retail landscape.
The Role |
As Client Advisor, you will be the face of the boutique, delivering a personalised, inspiring and elevated experience to every client.
You will work closely with the boutique team to create meaningful client connections, drive sales and bring the brand's product, heritage and storytelling to life. This is a client-focused role where service, styling, communication and attention to detail are key.
You will be responsible for:
Delivering an exceptional and personalised luxury client experience
Building genuine relationships with new and existing clients
Understanding each client's style, needs and preferences
Sharing product knowledge, styling advice and collection stories
Contributing to boutique sales performance and individual targets
Supporting clienteling activity and client follow-up
Capturing accurate client information and building long-term client relationships
Maintaining the highest standards of presentation, grooming and boutique image
Supporting visual merchandising, boutique standards and day-to-day operations
Working collaboratively with the wider boutique team
Providing thoughtful after-sales service and ongoing client care
The Skillset |
We are looking for a polished, warm and service-led retail professional who understands the importance of creating an exceptional client experience.
You may already have experience in Luxury Fashion, Premium Retail and Australian Designer, accessories, beauty, lifestyle or another elevated customer-facing environment.
Previous luxury experience is highly regarded, but what matters most is your presentation, communication style, commercial mindset and ability to build trust with clients.
Mandarin language skills would also be beneficial, though not essential.
You will bring:
At least two years' experience in retail, customer service or a client-facing role
A genuine passion for luxury retail, fashion and client experience
Strong communication and interpersonal skills
Confidence building relationships with clients
Strong selling skills and a client-centric mindset
A collaborative and team-focused attitudeStrong attention to detail and presentation standards
The ability to learn product knowledge quickly
A flexible, adaptable and positive approach
Confidence using retail systems and clienteling tools
The Offer |
Join an iconic global luxury fashion house at Chadstone, one of Australia's leading luxury retail destinations.
Build your career within a globally recognised brand with strong development opportunities.
Work with beautiful, highly considered product and deliver an elevated, personalised client experience.
Build meaningful, long-term relationships with an established and discerning Melbourne clientele.
Enjoy a structured roster with every second weekend off.
Ideal for someone passionate about luxury fashion, clienteling and exceptional service.
Apply with Sharna |
If this sounds like you, reach out to Sharna for a confidential chat.
sharnav@thetalentmill.com.au
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.