Store Manager
Now Hiring | Lifestyle & Homewares Brand | Sydney
The Brand |
This established lifestyle and homewares business is known for creating thoughtfully designed pieces that blend natural materials, comfort - it’s quiet luxury! The brand is dedicated to delivering a warm, immersive, and design-led customer experience across both digital and physical touchpoints. As the business continues to grow its retail function we are now looking for a Store Manager to lead the beautiful Boutique in Surry Hills, NSW.
The Role |
Reporting directly to the Chief Operating Officer, you will be the ultimate brand ambassador bringing the brands story to life through every touch point of the shopping experience. You are responsible for delivering an exceptional customer journey, leading and developing the team, and upholding the highest standards of store presentation and operations.
This role will give you variety working across other locations and 1 day a week experiencing the Head Office.
Build and nurture long-term customer relationships through personalised outreach, follow up, and clientele initiatives.
Identify opportunities to increase conversion, average transaction value, and customer retention.
Play an active role in executing in-store events, brand collaborations and community activations that bring the brand world to life.
Lead, motivate, and inspire the retail team to achieve sales, store presentation, and service excellence.
Proactively monitor sell-through and identify replenishment needs.
Manage team rostering to ensure optimal floor coverage and operational efficiency.
The Skills |
Having previous experience within a similar role in retail roles within the luxury or premium space.
Passion for delivering exceptional customer experiences, nurturing customer relationships for existing as well as new customers.
Proven ability to drive KPIs, deliver sales.
Experience leading, training, and developing high-performing teams.
Hands-on approach to operations and client relationship building.
You will also need to have a strong sense of commercial awareness, great attention to detail, a good understanding of Microsoft Excel, Word and Outlook, and outstanding written and verbal communication skills.
The Offer |
Generous salary offering and product discounts.
Tuesday- Saturday Roster. 1 Day a week in HQ!
Close collaboration with the founders and senior leadership.
A role where you can assist with creating meaningful impact across retail as the brand continues to grow.
Exposure to all areas of the business, from strategy to execution.
If this sounds like you, reach out to Sharna at sharnav@thetalentmill.com.au for a confidential discussion.
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.