Store Manager
Now Hiring | New Brand Launching | Sydney
The Brand |
Our client offers a modern tailoring experience; one that respects tradition, celebrates craftsmanship, and reignites interest in personalised service. The brand is about respecting the clients time and money giving you accessible tailoring that is high quality, affordable and in your wardrobe in a timely manner. They embrace the spirit “Buy less, choose well, make it last”. With a product offering for men and women who are after the perfectly tailored modern work wardrobe. They’re about to open their first showroom in the heart of Sydney CBD and we are looking for a Store Manager to be a face of the brand.
The Role |
You will be the first Store Manager for the brand – meaning you’re the brand ambassador, community builder, business manager and team leader. Reporting to the CEO you will work closely with key stakeholder to help bring the retail brand vision to life. Your client centric approach, knowledge of product, and brand services will be second to none and paired with a flair for styling will be evident. In this role, you:
Represent the brand to the highest standard, you have a customer first mindset and strive to deliver on memorable moments with your clients.
Embrace brand values, that can win the admiration of your clients and broader community and to help achieve commercial success.
Coach and develop a passionate team of retailers to be proactive in engaging with new clients and ensure that the community sees the brand as credible and helpful.
Ensure the presentation and visual standards are met in accordance with brand expectations.
Have a strong understanding of clientelling and will cultivate relationships with clients that are memorable and will be long lasting. Performing activities such as follow up calls and thank you notes to nurture and maintain a VIP data base.
Are driven to achieve team and individual sales and KPIs, but you understand that it is the client experience that will result in targets being met.
Take ownership of resolving client issues or complaints with empathy.
The Skills |
To be successful in this role we are looking for profiles with prior Retail or Business leadership experience, has spent 3-5 years in a similar role and ideally has come from a background in menswear from a similar premium or luxury retailer. In addition, you are:
A quick learner and can build a strong understanding of the product, knowledge of the brand and the ability to work strategically to improve store performance.
Develop strategies to improve community experience, drive store success, increase profitability, create community programs that will foster brand advocacy and brand awareness.
You lead from the front in all that you do, are hands on and are passionate about the continued growth and upskilling of your team.
· Drive operational efficiencies and have P&L experience.
Exceptional client relationship skills and the ability to build loyal and lasting relationships. You have a customer first mindset and are focused on exceeding you customer expectations.
Impeccable grooming and personal presentation.
The Offer |
Monday- Friday roster.
Competitive annual salary.
Lucrative bonus scheme and earning potential.
Exciting career opportunities with real growth opportunities available as the first Store Manager of the brand.
Run don’t walk to be included for this dream job! Email careers@thetalentmill.com.au or reach out to Sharna - sharnav@thetalentmill,com.au for a confidential conversation.
The Talent Mill Recruitment division is a bespoke recruitment consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries. With more than 10 years of specialist expertise with luxury retail, Australian & Contemporary designer, beauty, and lifestyle brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as trusted support to founder-led start-ups, SME’s, and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical, not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition – one where we develop long term, meaningful relationships with all stakeholders.