Store Manager

Now Hiring | Established New Zealand Designer | Newmarket

The Brand |  

Are you an experienced retail leader, with a love of premium fashion? Our client is a a celebrated designer brand known for its bold, feminine, and theatrical style. With luxurious fabrics, standout prints, and unforgettable silhouettes, this New Zealand-founded label empowers women to express themselves through fashion. We’re currently searching for a leader with a customer first mindset, who is passionate about fostering those long term relationships with customers to lead their new Boutique in Newmarket, Westfield.  

The Role |

As a Store Manager you'll be overseeing the day-to-day retail operations, inventory management, inducting, leading and developing the retail team, and ensuring exceptional customer service. You’ll play a key role in delivering an exceptional customer experience and ensuring the boutique becomes a destination for fashion lovers. In addition:

  • Drive sales performance, exceed KPIs, and grow the boutique’s client base 

  • Lead, coach, and inspire a high-performing retail team 

  • Manage stock, visual merchandising, and store presentation to luxury standards 

  • Build and maintain strong relationships with VIP clientele 

  • Host stylists, press, and events during collection launches 

  • Provide personalised styling and elevate every customer interaction 

  • Take ownership of resolving client issues or complaints with empathy.

The Skills | 

To be successful in this role we are looking for profiles with prior Retail leadership experience. In addition, you:

  • Minimum 2 years + in a similar role, with proven leadership experience.

  • You lead from the front in all that you do, are hands on and are passionate about the continued growth and upskilling of your team.

  • Strong leadership skills with a passion for inspiring and unlocking potential in your team.

  • Excellent communication and interpersonal skills.

  • Proven customer service abilities with a track record of strong sales results.

  • Exceptional client relationship skills and the ability to build loyal and lasting relationships. You have a customer first mindset and are focused on exceeding you customer expectations.

  • Able to work full time.

The Offer |  

  • Tuesday – Saturday roster.

  • Competitive annual salary.

  • Generous wardrobe allowance + staff discounts 

  • Exciting career opportunities with real growth opportunities available!

  • Supportive, collaborative culture with a close-knit team 

  • Unique opportunity to work directly with an iconic NZ designer brand 

  • Generous wardrobe allowance + staff discounts 

Run, don’t walk, to be included for this dream job! Email careers@thetalentmill.com.au or reach out to Sharna, sharnav@thetalentmill.com.au for a confidential conversation.

The Talent Mill Recruitment division is a bespoke recruitment consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries. With more than 10 years of specialist expertise with luxury retail, Australian & Contemporary designer, beauty, and lifestyle brands globally, we discover, recognize, and connect inspiring individuals to the most desirable brands as trusted support to founder-led start-ups, SME’s, and multinational corporations within the fashion & retail industry.

Recruitment – but make it ethical, not transactional.  Quality over quantity – always. Truly consultative and delivered at pace.  We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition – one where we develop long-term, meaningful relationships with all stakeholders.


  

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Customer Experience Specialist

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Boutique Manager