Retail Operations & Business Development Manager
Premium International Retail Brand
Now Hiring in Sydney
The Brand |
An internationally recognised premium consumer brand with a strong heritage, distinctive retail experience and growing presence in the Australian market.
With continued investment across its retail network, corporate partnerships and digital channels, the business is entering an exciting phase of local growth and is seeking a commercially minded leader to help drive performance across multiple areas of the business.
The Role |
Reporting to the General Manager, this is a broad commercial management role spanning retail operations, B2B business development and eCommerce, with primary ownership of the performance and operational excellence of the Australian retail network.
You will:
Lead day-to-day retail operations across the store network, ensuring consistency across service, brand standards, visual presentation and stock availability.
Partner closely with Store Managers to monitor sales performance, KPIs and customer experience, implementing action plans to improve commercial results.
Support new store openings, refurbishments and broader retail development projects.
Drive the rollout of operational initiatives, systems and seasonal activity across the store network.
Work cross-functionally with Marketing, Supply Chain, Finance, Training and Visual Merchandising to improve retail performance.
Identify and develop new B2B opportunities across corporate gifting, hospitality, events and strategic partnerships.
Manage the end-to-end B2B sales process, from prospecting and proposals through to negotiation, delivery and ongoing account development.
Support continued growth of the eCommerce channel across product presentation, promotional activity, inventory, fulfilment and customer experience.
Analyse performance across retail, B2B and eCommerce to identify commercial opportunities and areas for improvement.
Contribute to budgeting, forecasting, sales reporting and broader business planning.
The Skillset |
We’re looking for an experienced retail and commercial leader who can balance operational detail with broader business growth.
You will bring:
Approximately 7-10 years’ experience across retail operations, multi-site management, business development, corporate sales or a similar commercial role.
Experience within premium or luxury retail, food and beverage, FMCG or another consumer-led environment.
Proven experience managing store performance and working closely with Store Managers to improve sales, service and operational standards.
Strong commercial acumen with confidence analysing KPIs, sales trends and business performance.
Demonstrated experience across B2B sales, corporate partnerships or key account management.
Exposure to eCommerce, digital sales or omnichannel retail.
Experience supporting store openings, retail projects or operational improvement initiatives.
Strong stakeholder management skills and the ability to influence across multiple business functions.
Advanced Excel capability, with exposure to Power BI, CRM, POS or retail reporting systems highly regarded.
A proactive, accountable and highly organised approach, with the ability to operate independently in a fast-paced environment.
The Offer |
This is an opportunity to step into a broad and influential management role with an established international brand during an exciting stage of its Australian growth.
You will have meaningful ownership across retail performance, business development and digital growth, while working closely with senior leadership to shape commercial priorities and support the continued expansion of the business.
The role is Sydney-based and will involve regular store visits and travel as required.
Package: base salary + 15% annual bonus + commission + superannuation.
If you’re a commercially driven retail leader who enjoys combining operational excellence with new business development, we’d love to hear from you.
Apply with Mikaela |
If this sounds like you, reach out to Mikaela for a confidential chat.
mikaela@thetalentmill.com.au
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.