Senior Store Manager
Australian Luxury Fashion House
Now Hiring in Sydney
The Brand I
An Australian luxury fashion house with a truly global presence, this is a brand that has built an enviable position within the international designer market while retaining a strong and distinctive Australian identity.
Known for its feminine aesthetic, exceptional fabrication and highly considered approach to design, the brand has developed a loyal global following and a reputation that extends well beyond its Australian origins.
Retail plays an integral role in bringing the brand to life. Its boutiques are highly considered environments where exceptional service is expected, client relationships are actively developed, and teams are encouraged to build genuine knowledge of their clients rather than simply facilitate a transaction. We are now seeking standout talent to lead their Bondi Junction boutique..
The Role I
For an experienced luxury retail leader, this represents the opportunity to join one of Australia’s most successful fashion businesses at a genuinely international level, while working within a brand that continues to place enormous value on product, people and the client experience.
This focus is reflected throughout the leadership remit, with significant emphasis on clientelling, CRM, team development and consistently elevated store standards.
As Senior Store Manager, you will have ownership across sales, people, client development and day-to-day store operations, leading from the front to create a commercially successful boutique and an engaging environment for both clients and your team. This is a high-profile boutique – with added operational complexity.
As Senior Store Manager, you will take ownership of the overall performance of the boutique, including:
Leading the store to achieve and exceed sales, productivity and commercial KPIs
Providing leadership and direction to the store management team and wider retail team
Creating an elevated, personalised and memorable luxury client experience
Driving a sophisticated clientelling and CRM strategy, including new client acquisition, retention and development of high-value client relationships
Analysing store performance, sales trends and client behaviour to identify commercial opportunities
Coaching and developing your management team, creating clear accountability and strong succession pathways
Taking ownership of recruitment, onboarding, performance management and team development
Partnering closely with retail leadership and wider business functions including Buying & Planning, Visual Merchandising and HR
Maintaining exceptional standards across visual presentation, stock integrity, loss prevention and store operations
Leading client events and activations that strengthen engagement and drive commercial outcomes
Ensuring payroll, expenses, compliance and operational processes are effectively managed
Creating a positive, inclusive and high-performance store culture
The Skillset |
You will be an established Store Manager or Senior Store Manager from a premium or luxury retail environment, with experience leading a significant store, management structure and high-performing team.
You will bring:
Proven leadership experience within luxury, designer or premium fashion retail
Strong commercial acumen and confidence interpreting and responding to store performance
A sophisticated understanding of luxury clienteling and CRM
Experience developing high-value and long-term client relationships
Demonstrated success coaching and developing managers and future leaders
Strong recruitment, performance management and succession planning capability
Excellent operational discipline across stock, payroll, loss prevention and compliance
High standards of visual presentation and brand execution
The ability to balance strategic leadership with a visible presence on the shop floor
A collaborative, adaptable and solutions-focused leadership style
Above all, you will understand that exceptional luxury retail leadership is about much more than achieving a sales target. You will create an environment where people perform at their best, clients want to return and the brand is represented exceptionally at every touchpoint.
The Offer |
There is an exceptional salary offering level with experience, plus an attractive performance-based bonus structure, providing the opportunity to be rewarded for both individual and store performance, together with a generous seasonal wardrobe allocation across ready-to-wear, footwear, jewellery and accessories.
You will step into an established boutique with a permanent team of approximately fifteen supported by additional seasonal talent during peak periods. This is an opportunity to take genuine ownership of the store, build capability within the team and develop a strong clienteling culture while being supported by an established regional and wider retail structure.
Apply with Lucy |
If this sounds like you, reach out to Lucy for a confidential chat.
lucy@thetalentmill.com.au
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.