Boutique Manager
Now Hiring | Luxury Leather Goods | Sydney
The Brand |
A leader in contemporary luxury, this global fashion house is renowned for its craftsmanship, innovation, and timeless approach to design. With a commitment to sustainability and a reputation for delivering an elevated client experience, the brand continues to inspire confidence and individuality through every interaction.
As Store Director, you will embody this ethos, a hands-on and strategic leader who drives excellence through people, client experience, and performance. You’ll set the standard for retail leadership, ensuring your flagship boutique reflects the brand’s values and vision.
The Role |
We are seeking an accomplished and inspiring Store Director to lead the Sydney CBD flagship boutique. This is a senior leadership role, reporting to the National Sales Manager, with close collaboration across the Melbourne-based Head Office. You will be responsible for driving commercial success, elevating the client journey, and leading a high-performing team to deliver exceptional results in one of Australia’s most prestigious retail environments.
Leadership | Lead, inspire, and develop a talented retail team to achieve operational and service excellence. You’ll be a visible and empowering presence on the boutique floor — coaching, mentoring, and creating a culture of accountability, pride, and high performance.
Client Experience | Champion a world-class client experience, ensuring every interaction reflects the brand’s refined standards. Build and maintain meaningful client relationships through personal styling, CRM engagement, and service that exceeds expectations.
Sales & Results | Drive business performance and profitability by leading your team to exceed sales targets and KPIs. Use data and insight to identify growth opportunities, optimise productivity, and strengthen the store’s commercial outcomes.
Operational Excellence | Oversee all aspects of boutique operations — from stock management and compliance to visual presentation and rostering. Maintain rigorous standards to ensure efficiency, consistency, and a seamless brand experience.
Brand Standards | Uphold and communicate the brand’s vision through exceptional service, presentation, and leadership. Inspire your team to represent the brand with confidence, authenticity, and professionalism at every touchpoint.
Collaboration | Work closely with the Melbourne Head Office, National Sales Manager, and cross-functional partners to execute strategic initiatives, share insights, and drive performance across the broader retail network.
The Skills |
Proven experience as a Store Director, Flagship Manager, or Multi-Site Manager within a luxury or premium retail environment.
Strong commercial acumen with the ability to analyse business performance and drive results.
Inspirational leadership with a focus on team development and coaching.
Sophisticated personal presentation and a genuine passion for client experience.
Excellent communication, organisation, and problem-solving skills.
A proactive and collaborative approach with the confidence to operate autonomously in a senior capacity.
The Offer |
Along with the opportunity to lead one of Australia’s most prominent flagship boutiques, you’ll enjoy:
A competitive salary package with performance-based incentives.
Generous wardrobe allowances and staff discounts.
Ongoing leadership training and professional development.
Genuine career growth within a globally recognised luxury brand.
The chance to work closely with a Melbourne-based Head Office and be part of an innovative, supportive retail culture.
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries. With more than 10 years of specialist expertise in luxury, lifestyle & fashion brands globally, we discover, recognize, and connect inspiring individuals with the most desirable brands, providing trusted support to founder-led start-ups, SMEs, and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long-term, meaningful connections, add value, and deliver an unforgettable service.