eCommerce Manager
Now Hiring | Global Fine Jewellery | Melbourne
The Brand |
This purpose led brand creates stunning ethical and sustainable fine jewellery with globally based showrooms. Centred on creating exceptional experiences for their treasured client base, they are a digital first businesses that has harnessed superior craftmanship with modern technology, creating timeless pieces that last, and are honouring the environment with sustainability top of mind. We are now seeking an eCommerce Manager to join their team in a newly created role.
The Role |
Reporting to the Head of Brand & Marketing - the Ecommerce Manager is responsible for leading the development, optimisation, and day-to-day operations of the brands digital touchpoints. This role ensures every aspect of the online experience, from imagery and content to user flow and conversion, is beautifully aligned with the brand and driven by performance data.
Lead, improve and report on ecommerce performance metrics including conversion rates, average order value, site speed and on-site engagement.
Oversee UX/UI design improvements for new and existing website components, informed by customer data and testing.
Manage global brand websites, ensuring seamless localisation, consistent brand presentation, and performance across all regions.
Own the planning and execution of website content updates in line with the marketing calendar and campaign launches.
Manage the roll out and upkeep of a new client facing app.
Design and maintain visually impactful, high-performing webpages that align with the premium brand identity.
Manage uploads of new products, ensuring that provided content is accurately merchandised and presented to brand standards.
Source renders and imagery from the content team and publish them across the website to support new launches, updates, and general content maintenance.
Conduct ongoing A/B testing to enhance user experience and optimise conversion rates.
The Skillset |
Minimum 5 years’ experience in eCommerce management, ideally within a premium or luxury DTC brand – jewellery, fashion or beauty highly preferred
Proven ability to track, interpret, and act on performance data using platforms like Google Analytics and Shopify Analytics.
Strong proficiency in UX/UI best practices and user journey design for digital retail.
Hands-on experience with CMS platforms, including managing global or multi-regional websites (Shopify Plus experience highly regarded).
Solid understanding of SEO and how it integrates into eCommerce strategy.
Demonstrated experience in eCommerce merchandising, including new product launches and catalogue structure management.
High attention to detail and a strong design sensibility that aligns with the brands Jewellery’s premium standards.
Experience running A/B tests and implementing CRO tactics to improve onsite performance and increase conversion.
The Offer |
Based in stunning offices in Kew, they enjoy one day working from home, and exceptional company benefits. This company has experienced significant growth since inception, the consequent opportunities for development and career progression are truly endless!
The Talent Mill Recruitment division is a bespoke recruitment consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries. With more than 10 years of specialist expertise with luxury retail, Australian & Contemporary designer, beauty, and lifestyle brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as trusted support to founder-led start-ups, SME’s, and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical, not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition – one where we develop long term, meaningful relationships with all stakeholders.