CRM & Retention Lead
Fast-Growing Australian Fashion Brand
Now Hiring in Sydney
The Brand |
A fast-growing Australian women’s fashion retailer with a highly engaged customer community, strong digital presence and exciting momentum across eCommerce and retail.
Female-founded and led, the business has built a genuinely collaborative and energetic culture where ideas move quickly, people are trusted with ownership and the team remains closely connected to the customer.
As the brand continues to scale, they are looking for a commercially minded Senior CRM & Retention Lead to take ownership of the customer lifecycle and drive repeat purchase, loyalty and long-term customer value.
The Role |
This is a highly influential, hands-on role focused on understanding customer behaviour and turning those insights into meaningful commercial growth.
You will own CRM and retention strategy end-to-end, from identifying opportunities within customer data through to building, executing and continually optimising the activity that brings customers back more often.
You will:
Own CRM and retention strategy across the full customer lifecycle.
Lead email and SMS strategy, campaign planning and execution.
Build and optimise automated journeys across welcome, browse, cart, post-purchase, win-back, VIP and reactivation.
Develop sophisticated customer segmentation and personalisation strategies.
Own and evolve the loyalty program to increase engagement and repeat purchase.
Analyse customer cohorts and behavioural data to identify retention opportunities.
Drive initiatives focused on purchase frequency, repeat customer rate and customer lifetime value.
Lead A/B testing across campaigns, flows, offers, messaging and timing.
Manage affiliate marketing and partner performance.
Report on CRM performance, customer behaviour and broader commercial outcomes.
Continually identify new opportunities to strengthen customer loyalty and retention.
The Skillset |
We’re looking for an experienced CRM, lifecycle or retention marketer with 5+ years’ experience, ideally gained within fashion, beauty, lifestyle or a high-growth DTC eCommerce environment.
You will bring:
Strong hands-on experience with Klaviyo.
Strong eCommerce experience and confidence working within Shopify Plus.
A deep understanding of automation, segmentation and personalisation.
Strong commercial instincts and an ability to connect customer behaviour with revenue outcomes.
Confidence analysing customer data, cohorts and CRM performance.
Experience developing lifecycle journeys and retention strategies from the ground up.
Strong copywriting skills and exceptional attention to detail.
An ability to take an idea from strategy through execution, testing and optimisation.
Experience across loyalty programs and affiliate marketing will be highly regarded.
A proactive, curious mindset and confidence operating with a high level of ownership.
Above all, you will be someone who genuinely loves understanding the customer — what keeps them engaged, what makes them return and where the next opportunity for growth lies.
The Offer |
This is an opportunity to join one of Australia’s exciting growing fashion businesses and take genuine ownership of a function that will play an increasingly important role in its next stage of growth.
You’ll join a female-founded business with a close-knit, high-performing culture, working alongside a collaborative team where ideas can be implemented quickly and your impact will be highly visible.
The role is based in Sydney and is five days on-site, offering the opportunity to be deeply connected to the brand, product, customer and wider team.
If you’re looking for a senior CRM and retention opportunity where you can combine commercial strategy, customer insight and hands-on execution within a fast-moving fashion environment, we’d love to hear from you.
Apply with Mikaela |
If this sounds like you, reach out to Mikaela for a confidential chat.
mikaela@thetalentmill.com.au
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.