Chief Operating Officer
Now Hiring | Premium Audio Retailer | Melbourne
The Brand |
This is a rare opportunity to step into a pivotal executive leadership role within a premium, multi-site retail business entering a significant growth phase across Australia and New Zealand. With an established footprint and strong market positioning, the business is now focused on scaling operations, accelerating retail expansion, and building a best-in-class omni-channel experience.
We are seeking a commercially astute and operationally exceptional leader to partner with the Founder & CEO in shaping and executing the next stage of growth
The Role |
As COO / GM of Operations, you will take full ownership of business operations, driving performance, scalability, and execution across retail, warehouse, logistics, and customer experience functions.
This is a hands-on leadership role requiring both strategic capability and operational depth. You will lead transformation across systems, processes, and people, building the infrastructure, discipline, and culture required to support rapid expansion.
You will play a critical role in:
Delivering a national retail growth strategy
Building high-performing, accountable teams
Elevating customer experience to a premium standard
Embedding operational excellence across all functions
Key Responsibilities:
Strategic Leadership & Growth
Execute the company’s growth strategy, driving revenue and profitability outcomes
Lead national retail expansion, including new store rollout (target: 8+ stores over 24 months)
Optimise commercial models across retail and distribution channels
Establish governance frameworks, reporting cadence, and performance dashboards
Operational Excellence
Conduct end-to-end operational review across warehousing, inventory, pricing, and customer service
Implement scalable systems, workflows, and process improvements
Drive automation and integration across ERP, POS, CRM, and WMS platforms
Introduce AI-enabled solutions to enhance efficiency and decision-making
Retail & Customer Experience
Oversee multi-site retail operations, ensuring consistency in standards and performance
Define and track KPIs across all locations
Build training programs to elevate sales capability and product expertise
Deliver a premium, seamless customer experience across all touchpoints
Warehouse & Supply Chain
Optimise inventory management, stock accuracy, and flow
Improve warehouse layout, processes, and productivity
Lead stocktake discipline and clearance strategies
Ensure accountability, security, and operational efficiency
People & Culture
Redesign organisational structure aligned to growth
Build leadership capability across all operational teams
Implement performance frameworks with clear KPIs and accountability
Foster a high-performance, customer-first culture
Data, Pricing & Governance
Drive pricing strategy aligned to margin and market positioning
Ensure integrity of operational and financial data
Establish executive reporting, dashboards, and compliance frameworks
Manage risk across supply chain, operations, and regulatory requirements
The Skillset |
You are a proven operator with deep experience in multi-site retail environments and a track record of scaling businesses through disciplined execution.
You bring:
Executive-level experience as a COO, GM, or senior operations leader
Strong commercial acumen with the ability to drive revenue and EBITDA growth
Expertise in retail operations, logistics, and inventory management
Experience leading store rollouts and national expansion strategies
A track record of building high-performing teams and embedding accountability
Advanced systems knowledge (ERP, POS, CRM, WMS) and process optimisation
A balance of strategic thinking and hands-on execution
Highly regarded:
Experience in premium or luxury retail environments
Exposure to AI, automation, and digital transformation
The Offer |
Excellent remuneration inline with the experience required
Shape the future of a high-growth retail business
Work directly with an entrepreneurial Founder & CEO
Lead transformation at scale across people, systems, and operations
Build a legacy through growth, innovation, and operational excellence
Please note this is an onsite role based in the Northern Suburbs of Melbourne – you must be comfortable commuting to this location.
Confidential enquiries can be directed to ange@thetalentmill.com.au
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.