Boutique Manager
Now Hiring | Luxury Jewellery Brand | Sydney
The Brand |
Our client is a highly regarded fine jewellery business, known for exceptional craftsmanship, contemporary design, and a deeply personalised client experience. With a strong presence in Sydney and a loyal client following, the brand specialises in meaningful pieces, often marking life's most significant milestones. Their boutique environment is refined, welcoming, and relationship-led, with a strong focus on long-term client engagement and service excellence.
We are seeking an experienced Boutique Manager to lead their Sydney CBD location, someone who is passionate about fine jewellery, consultative selling, and building a high-performing team within a luxury setting.
The Role |
As Boutique Manager, you will oversee the day-to-day operations of the boutique while setting the standard for elevated service, clientelling, and brand presentation. You will lead from the front, creating a calm, considered environment where clients feel guided, celebrated, and confident throughout their purchasing journey.
You will recruit, coach, and develop a small team of Client Advisors, ensuring they are knowledgeable, motivated, and consistently delivering exceptional service. Most importantly, this role is highly focused on clientelling, building a strong client base, nurturing an established portfolio, and creating a culture of proactive relationship management that drives repeat business, referrals, and long-term loyalty. There is also potential for overseas travel opportunities to connect with high-value clients and support relationship development.
Key Responsibilities:
Lead the day-to-day operations of the boutique, ensuring an exceptional and consistent client experience.
Own and drive the boutique's clienteling strategy, including building new client pipelines and nurturing existing VIP relationships.
Actively develop and maintain a high-value client portfolio through personalised outreach, appointments, and follow-up.
Use CRM tools to plan, track, and optimise client engagement, ensuring consistent activity and meaningful touchpoints.
Create and manage private appointment experiences for milestone purchases, VIP clients, and repeat clientele.
Recruit, coach, and develop a small team of Client Advisors to deliver service excellence and achieve boutique targets.
Lead by example on the floor, driving sales performance through consultative selling and strong product storytelling.
Identify opportunities for referrals, repeat purchases, and long-term relationship building across the client base.
Ensure boutique presentation and visual standards are impeccable and aligned to brand expectations.
Work closely with senior stakeholders to report on performance, client development, and boutique opportunities.
Participate in (and potentially travel for) VIP client engagement initiatives, including overseas relationship visits where required.
The Skillset |
The ideal candidate is a polished luxury retail leader with strong commercial acumen and a genuine passion for fine jewellery. You are currently a Boutique Manager, Store Manager, or Senior Assistant Manager within fine jewellery, luxury retail, or premium client-focused environments. In addition, you will bring:
Proven experience in consultative selling and delivering elevated client experiences.
Strong capability in clienteling, CRM, and building repeat and referral business.
A hands-on, lead-by-example leadership style with a coaching mindset.
Demonstrated ability to achieve boutique targets and performance KPIs.
High emotional intelligence and confidence managing high-value, milestone purchases.
Excellent stakeholder management and communication skills.
A refined eye for boutique presentation and visual standards.
Strong organisational skills and the ability to operate autonomously.
The Offer |
This is a rare opportunity to join a respected fine jewellery business and lead a beautiful Sydney CBD boutique, with:
Wonderful salary package aligned to experience.
Performance-based incentive structure.
No late nights.
Ongoing training and development within fine jewellery - upskilling with courses etc.
Opportunity to grow with a high-performing and established business.
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME's and multinational corporations within the fashion & retail industry.
Recruitment - but make it ethical not transactional. Quality over quantity - always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition - one where we develop long term, meaningful connections, add value and deliver an unforgettable service.