Boutique Manager
Now Hiring | Purpose-led Jewellery Brand | Melbourne
The Brand |
This purpose-led Australian jewellery brand is known for ethical, transparent, handmade pieces and a genuinely personal client experience. With a loyal community and beautifully curated boutiques, they are growing thoughtfully across key locations. Their spaces are warm, design-led, and centred on storytelling, craftsmanship, and connection, creating memorable moments for every customer who walks through the door.
The Role |
As Boutique Manager, you will be the face of the Melbourne boutique, leading a small team and ensuring every client enjoys a warm, elevated, and memorable experience. You'll bring your passion for jewellery, strong attention to detail, and a people-first leadership style that inspires your team to deliver exceptional service every day. Reporting directly to the Founder, you'll play a key role in bringing the brand vision to life in-store, while driving performance and maintaining impeccable boutique standards.
Lead, motivate, and develop your boutique team to deliver a brand-aligned customer experience.
Deliver outstanding personalised customer service and aftercare to loyal and new clients.
Manage daily store operations, including rosters, inventory, boutique administration, and compliance.
Build strong client relationships, including bespoke and bridal appointments.
Maintain high visual merchandising standards and a beautiful boutique environment at all times.
Analyse store performance, manage KPIs, and identify opportunities to drive sales and efficiency.
Partner closely with the Founder and HQ on stock flow, marketing initiatives, and product launches.
The Skillset |
Proven experience as a Boutique/Store Manager in luxury or premium retail (fine jewellery ideal).
A confident and nurturing leader with strong communication skills.
Customer-centric, with a passion for storytelling and creating lasting client connections.
Sales-focused and commercially aware, with experience driving KPIs and store performance.
Highly organised with excellent attention to detail and operational standards.
Confident using retail and business software (Shopify, Xero or similar).
A love for fine jewellery, craftsmanship, and meaningful, ethical retail.
Flexible and motivated by being part of a growing, founder-led business.
The Offer |
A beautiful working environment in Melbourne with an elevated, values-led brand.
Competitive salary + performance incentives.
Generous staff discounts on stunning jewellery.
Direct mentorship and collaboration with the Founder.
Opportunities for growth within a growing Australian brand.
A warm, supportive, and creative culture where values come first.
The Talent Mill Recruitment division is a bespoke recruitment consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries. With more than 10 years of specialist expertise with luxury retail, Australian & Contemporary designer, beauty, and lifestyle brands globally, we discover, recognize, and connect inspiring individuals to the most desirable brands as trusted support to founder-led start-ups, SME’s, and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical, not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition – one where we develop long-term, meaningful relationships with all stakeholders.