Assistant Manager
Australian Fine Jewellery Brand
Now Hiring in Melbourne
The Brand |
This beautiful Australian fine jewellery brand is known for its modern, considered and highly personal approach to jewellery design. With a strong focus on diamonds, engagement rings and meaningful client experiences, the brand has built a loyal following through exceptional product, genuine service and a warm, collaborative team culture.
Their Melbourne store is one of the brand's most successful locations, with a strong existing team, supportive leadership and a client experience that is both elevated and deeply personal.
This is a rare opportunity to join a growing jewellery business in a role that offers far more than a traditional retail management position.
The Role |
As Assistant Manager, you will support the Store Manager in leading the Melbourne boutique while also stepping into the role of Diamond Specialist.
This is a varied and exciting position where no two days look the same. You will work across both shop floor sales and private one-on-one client consultations, supporting customers through meaningful purchases including fine jewellery, diamonds and engagement rings.
You will be responsible for:
Supporting the Store Manager with day-to-day store leadership
Driving sales across both floor trade and private consultations
Managing one-on-one client appointments
Building strong relationships with clients through thoughtful follow-up
Supporting engagement ring and diamond sales
Liaising with clients via email, quoting and consultation follow-up
Coaching and supporting the team on the floor
Ensuring the team is across budgets, service standards and store priorities
Supporting stock, store presentation and daily operations
Contributing to a positive, collaborative and high-performing team culture
The Skillset I
We are looking for a polished, warm and commercially strong retail professional who loves people, product and elevated customer experience.
Jewellery or diamond experience is not essential, as full training will be provided. What matters most is your ability to connect with customers, build trust, deliver a beautiful service experience and confidently sell in a premium environment.
This role would suit someone from fine jewellery, premium retail, Australian designer, luxury, beauty, bridal, accessories or any high-service retail environment where client experience is key.
You will bring:
Previous Assistant Manager, 3IC or senior retail experience
A polished and professional presentation
Strong sales ability and a genuine love of customer service
Confidence working with clients in a one-on-one consultation environment
Strong written and verbal communication skills
A warm, mature and engaging approach
Strong attention to detail and follow-up
A willingness to learn diamond and fine jewellery product knowledge
A team-first attitude and positive approach
The ability to support, coach and motivate others
The Offer |
This is a beautiful opportunity to step into a premium retail leadership role with exceptional training, strong support and genuine career development.
You will receive:
Generous salary package based on experience
Diamond and fine jewellery training
GIA Essentials training after probation
Incentive opportunities across floor sales and engagement ring sales
Supportive leadership and close communication across stores and head office
The chance to work in one of the brand's most successful locations
A role that blends retail leadership, clienteling, private appointments and product expertise
If you are a polished and passionate retail professional who loves meaningful client connections, beautiful product and elevated service, we would love to hear from you.
Apply with Lucy |
If this sounds like you, reach out to Lucy for a confidential chat.
lucy@thetalentmill.com.au
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.