Store Manager - Premium Chocolatier - Canberra


The Talent Mill has a beautiful new partnership with a premium Chocolatier – with a focus on local, high quality ingredients and the ultimate craftmanship. We are seeking a passionate and supportive Store Manager to join this Australian founded business in their retail store in Canberra.


In this role you will have a clear passion and understanding of the customer base, aesthetic and driving a retail business in Canberra. You will lead a developed team including an established management support team and understand how to deliver an exceptional customer experience. This is a full-time role with some weekend work as a requirement reporting directly to the GM of Retail.




In this role you will be responsible for:


  • Deliver the ultimate customer service experience

  • Drive sales to hit daily store targets and KPI’S

  • Daily management of stock to minimise stock loss and maximise sales

  • Implement brand visual merchandising strategies

  • Maintain and manage all operational responsibilities

  • Lead, develop, motivate, support and succession plan your team in a dynamic and inspirational manner

  • Lead a High-Performance Culture

  • Effectively manage and resolve any performance issues with diplomacy and a level of communication

  • Develop and drive in depth knowledge of product and standards

  • Ensure the presentation and visual standards are met in accordance with brand expectations

  • Manage rostering in line with budgets

  • Drive Productivity Through Systems and Processes

  • Responsible for the financial performance and results of the store.

  • Develop opportunities to maximise volume and revenue.


The successful talent might have a background similar to this:

  • Strong retail or hospitality management background with significant leadership experience

  • Passionate about delivering inspirational and memorable customer experiences.

  • Creative, with a passion for retail

  • Engaging, kind, generous and positive

  • Inquisitive, imaginative and curious - always seeks better ways of doing things

  • Amazing communicator - shares important information and listens to people

  • Ability to engage with team and customers.

  • Resilient and adaptable to the needs of our stores.

  • Commitment to the development and growth of a learning culture

  • Forward thinking – links operational activities to strategic plans

  • Ability to understand business and drive performance excellence in store



Ready to chat? Apply now!




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