The Talent Mill has a beautiful new partnership with a premium Chocolatier – with a focus on local, high-quality ingredients and the ultimate craftsmanship. We are seeking a passionate and supportive Assistant Manager to join this Australian founded business in their Town Hall store in Melbourne’s CBD.
In this role you will have a clear passion and understanding of the customer base, aesthetic and supporting in driving a retail business in a premium shopping district in Melbourne. You will lead a developed team including an established management support team and understand how to deliver an exceptional customer experience. This is a full-time role with some weekend work as a requirement reporting directly to the Store Manager.
In this role you will be responsible for:
Deliver the ultimate customer service experience
Drive sales to hit daily store targets and KPI’S
Daily management of stock to minimise stock loss and maximise sales
Implement brand visual merchandising strategies
Maintain and manage all operational responsibilities
Lead, develop, motivate, support and succession plan your team in a dynamic and inspirational manner
Lead a High-Performance Culture
Effectively manage and resolve any performance issues with diplomacy and a high level of communication
Develop and drive in depth knowledge of product and standards
Ensure the presentation and visual standards are met in accordance with brand expectations
Manage rostering in line with budgets
Drive Productivity Through Systems and Processes
Accountability for the financial performance and results of the store.
Develop opportunities to maximise volume and revenue.
The successful talent might have a background similar to this:
Strong retail or hospitality management background with significant leadership experience
Passionate about delivering inspirational and memorable customer experiences.
Creative, with a passion for retail
Engaging, kind, generous and positive
Inquisitive, imaginative and curious - always seeks better ways of doing things
Amazing communicator - shares important information and listens to people
Ability to engage with team and customers.
Resilient and adaptable to the needs of our stores.
Commitment to the development and growth of a learning culture
Forward thinking – links operational activities to strategic plans
Ability to understand business and drive performance excellence in store
With a base salary up to $60,000 plus benefits this is a strong opportunity for a profile that is ready to drive their career forward! Ready to chat? Apply now!