Store Manager
Now Hiring | Iconic Australian Retail Brand | Melbourne
The Brand |
With a rich heritage dating back to 1927, this iconic Australian retail brand has built a strong reputation for delivering quality, style, and exceptional customer experiences.
Known for its commitment to innovation, customer service and operational excellence, the business has become a trusted destination for customers seeking both everyday essentials and travel-inspired lifestyle products.
With a growing national footprint and a strong omnichannel presence, the brand continues to evolve while remaining focused on its core values — putting people first, delivering results, and creating meaningful experiences for customers.
As the business continues to grow, the Store Manager plays a pivotal role in bringing the brand to life in-store, leading teams, driving commercial performance, and creating an environment where both customers and team members thrive.
The Role |
Reporting to the Regional Manager, the Store Manager is responsible for leading the day-to-day operations, commercial performance, and culture of the store.
This is a hands-on leadership role suited to a strong retail manager who thrives on the shop floor, enjoys coaching teams, and is passionate about delivering exceptional customer experiences.
You will lead a high-performing team, drive sales results, and ensure the store consistently executes operational and visual standards while creating an engaging and inclusive team culture.
Key Responsibilities |
Lead, inspire and develop a high-performing store team, fostering a culture of accountability, engagement, and strong customer focus.
Drive store sales performance through strong floor leadership, coaching the team to achieve KPIs including conversion, average transaction value, and units per transaction.
Champion a customer-first mindset, leading by example to deliver exceptional service and create memorable in-store experiences.
Recruit, train, and develop team members while identifying future leaders and strengthening the store's talent pipeline.
Oversee daily store operations including visual merchandising, stock management, store presentation, and cash handling.
Monitor store performance and trading results, taking proactive action to address opportunities and performance gaps.
Manage stock levels, inventory control, and loss prevention processes to protect profitability.
Ensure the store operates in line with company policies, procedures, and safety standards.
Implement company initiatives, promotions, and operational changes while ensuring the team understands expectations and executes consistently.
The Skillset |
Proven experience in retail management or store leadership, ideally within a fast-paced retail environment.
Strong commercial acumen with the ability to drive sales performance and achieve store KPIs.A natural leader who enjoys coaching, developing, and motivating teams to deliver results.
Passion for delivering exceptional customer experiences and creating a customer-first culture.
Strong organisational and operational management skills including stock control, merchandising, and store standards.
Confident communicator with the ability to build strong relationships across teams and stakeholders.
Highly accountable, results-driven, and comfortable working in a dynamic retail environment.
Resilient, adaptable, and capable of leading teams through change while maintaining a positive team culture.
The Offer I
Opportunity to lead and develop a high-performing retail team in a values-driven environment.
Strong focus on leadership development, coaching and career progression.
Inclusive, supportive workplace culture that prioritises team engagement and wellbeing.
Paid parental leave.
Exposure to a nationally recognised retail business with a long-standing market presence.
Hands-on leadership role with autonomy to drive store performance and results.
Collaborative leadership environment with strong regional and cross-functional support.
Ongoing learning and development through mentoring, feedback and formal performance conversations.
If this sounds like you, reach out to Lucy today for a confidential discussion at lucy@thetalentmill.com.au
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.