Retail Director
Luxury Retail Business
Now Hiring in Melbourne
The Brand I
An exceptional opportunity has emerged for an experienced Retail Director to join an established luxury jewellery house and lead its next phase of retail growth. Privately owned and founder-led, the business has built a loyal customer following through decades of excellence and is now preparing for its next phase of growth.
This is a rare opportunity to partner directly with the Founder to evolve the business, strengthen its commercial performance and shape its long-term future. With a genuine pathway to equity and ownership, this role is ideal for an entrepreneurial executive seeking more than a traditional leadership position.
Based in Melbourne, this is a relationship-driven retail business with a strong bricks-and-mortar presence, where exceptional customer experience and operational excellence remain at the heart of its success.
The Role I
As Retail Director, you will work closely with the Founder to lead the day-to-day operation of the business while This is a highly influential leadership role for a commercially driven retail leader who understands the nuances of the luxury customer and knows how to translate exceptional brand experiences into strong commercial performance.
Working across the business, you will take ownership of retail performance and play a key role in shaping sales strategy, client experience, team capability and operational excellence. You’ll bring together strategic thinking and hands-on leadership to identify growth opportunities, elevate performance and ensure the brand continues to deliver an exceptional experience at every customer touchpoint.
With a clear mandate to drive retail growth, you will:
Lead the performance and continued development of the showroom network
Develop and execute strategies to drive revenue, profitability and sustainable growth
Monitor retail KPIs, sales performance and commercial opportunities
Elevate the end-to-end luxury client experience
Develop clienteling and CRM initiatives that strengthen retention and lifetime value
Lead sales strategies across channels, including events and partnerships
Recruit, mentor and develop a high-performing team, establishing clear KPIs and accountability
Partner across marketing and digital to deliver a consistent and compelling customer journey
Support product planning, merchandising, inventory allocation and range optimisation
Use data, reporting and forecasting to identify opportunities and inform commercial decisions
Drive operational efficiencies and scalable processes that support continued growth
Protect and strengthen the brand’s luxury positioning across every touchpoint
The Skillset I
You are an accomplished retail leader with a strong commercial mindset and a genuine understanding of luxury.
You combine strategic thinking with exceptional attention to detail and are equally comfortable setting the direction, analysing performance and working alongside your team to deliver results.
You will bring:
10+ years’ senior leadership experience within luxury retail, jewellery, fashion or premium consumer brands
Proven experience leading teams across a multi-site retail environment
A strong track record of driving revenue, profitability and business growth
Exceptional leadership, coaching and people management capability
Strong commercial and financial acumen, including budgeting and forecasting
Experience across retail operations, CRM, ecommerce and digital marketing
An analytical mindset with the ability to turn data and insights into action
Strong project management and organisational capability
Experience managing agencies, partners and external stakeholders
Outstanding written and verbal communication skills
The Offer I
This is an opportunity to take on a broad and influential leadership position within a luxury business, combining the pace and commercial focus of retail with the craftsmanship, service and attention to detail synonymous with fine jewellery.
If you are a commercially minded luxury retail leader who is energised by growth, people and creating exceptional client experiences, we would love to hear from you.
You'll work alongside a visionary Founder, play a defining role in the future of an established luxury business and have the opportunity to transition into ownership over time. For an ambitious commercial leader seeking to leave a lasting legacy, this represents a genuinely career-defining opportunity.
Apply with Ange |
If this sounds like you, reach out to Ange for a confidential chat.
ange@thetalentmill.com.au
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.