National Retail Manager
Now Hiring | Premium Lifestyle Brand I Sydney
The Brand |
This established Australian lifestyle brand is recognised for its elevated approach to modern living, blending performance, style and effortless design. With a strong retail and digital presence, the business is committed to delivering an inspiring and seamless customer experience across every touchpoint.
As the retail footprint continues to expand nationally, we are seeking a Sydney-based National Retail Manager to lead and elevate the retail function across Australia.
The Role |
Reporting directly to the executive leadership team, you will act as the custodian of the in-store experience nationally, ensuring brand consistency, operational excellence and commercial performance across all locations.
You will lead and develop Store Managers and retail teams, driving a culture of accountability, client engagement and premium service. This is a hands-on leadership role that balances strategic oversight with time on the floor, building strong team capability and customer connection.
Key responsibilities include:
Lead and inspire a national retail network to achieve sales, KPI and service excellence targets.
Drive conversion, average transaction value and customer retention strategies across all stores.
Build and nurture long-term customer engagement initiatives and clienteling programs.
Partner with senior leadership on retail growth strategy and expansion opportunities.
Oversee visual presentation and brand standards to ensure a consistent, elevated experience.
Analyse sell-through and performance data to inform replenishment and trading decisions.
Support the execution of in-store events, collaborations and community activations.
Oversee workforce planning, rostering structures and operational efficiencies across locations.
Foster a high-performance culture through coaching, development and succession planning.
This role is Sydney-based with regular national travel required.
The Skillset |
Proven experience in a senior retail leadership role within the premium or luxury sector.
Strong commercial acumen with demonstrated success driving multi-site performance.
Experience leading, mentoring and developing high-performing retail teams.
A passion for customer experience and relationship building.
Ability to balance strategic thinking with hands-on execution.
Strong analytical capability and confidence working with retail reporting and KPIs.
Excellent written and verbal communication skills.
Proficiency in Microsoft Excel, Word and Outlook.
The Offer |
Generous salary package and product benefits.
Sydney-based leadership role with national impact.
Close collaboration with founders and senior leadership.
Opportunity to shape retail strategy during an exciting growth phase.
Broad exposure across all areas of the business, from strategy to execution.
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME's and multinational corporations within the fashion & retail industry.
Recruitment - but make it ethical not transactional. Quality over quantity - always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition - one where we develop long term, meaningful connections, add value and deliver an unforgettable service.