GM of Retail
Now Hiring | GM of Retail | Auckland
The Brand |
A contemporary apparel brand with a refined yet approachable style. Its collections strike a balance between relaxed elegance and everyday wearability, often featuring clean silhouettes, soft tones, and subtle prints. The brand has a curated feel each piece selected to suit a wardrobe that values both comfort and understated style which appeals to those who appreciate thoughtful details and a polished, feminine aesthetic without being overly trend-driven.
The Role |
The Head of Retail for ANZ is responsible for leading a multi-year retail growth strategy across New Zealand and Australia, with a strong focus on accelerating performance in the Australian market. This executive role owns the full retail P&L, driving profitability through strategic store portfolio management, pricing, labour models, and omni-channel integration.
You will translate strategy into actionable plans, oversee commercial performance, and optimise conversion, margin, and cost efficiencies. The role also leads the customer experience agenda in-store, ensuring alignment to brand standards and service excellence.
Key responsibilities include:
Leading financial performance, budgets, and commercial levers across both markets.
Building and executing a market-specific growth plan for Australia.
Overseeing store operations, retail strategy, and omni-channel service models.
Driving improvements in customer experience, NPS, and in-store execution.
Leading network expansion, lease negotiations, and store format innovation.
Building high-performing teams and embedding a customer-first culture.
Partnering cross-functionally with E-commerce, Marketing, Property, and Supply Chain.
This is a pivotal role for a strategic, commercially savvy retail leader who thrives in a fast-paced, customer-centric environment.
The Skillset |
Tertiary qualification in Business, Retail, or a related discipline.
Proven senior leadership in multi-site retail operations across New Zealand and Australia.
Strong commercial acumen with full P&L ownership and a track record of driving sales, margin, and EBITDA growth.
Strategic thinker with a deep understanding of retail expansion, network optimisation, and omni-channel retailing.
Effective stakeholder manager with the ability to influence at executive and board level.
Analytical and data-driven, with experience building reporting tools and performance dashboards.
Strong leadership presence, focused on culture, coaching, and capability development.
Change agent skilled in embedding systems and scaling high-performance behaviours.
In-depth knowledge of retail compliance and Health & Safety across NZ and AU markets.
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.