Premium Lifestyle & Accessories Brand
Now Hiring in Sydney
The Brand |
An established Australian premium lifestyle and accessories brand with a distinctive design identity, a loyal customer following and a strong presence across digital and retail channels.
Recognised for its considered approach to product, quality and customer experience, the business has built an appealing position within the contemporary market, combining a strong brand aesthetic with a commercially driven, digital-first approach.
With an established eCommerce platform and continued opportunities for growth, the business is looking to strengthen its digital capability through the appointment of an experienced Ecommerce Leader.
Working closely with the COO and a lean senior leadership team, this is an opportunity to take genuine ownership of a key commercial channel, influence future direction and play an integral role in the next phase of the business's development.
The Role |
This is a commercially focused, hands-on eCommerce Leader opportunity for someone who enjoys being close to both the numbers and the customer experience.
Reporting directly to the COO, you'll take ownership of the end-to-end eCommerce function, driving online trading performance, digital merchandising, customer acquisition, retention and overall channel profitability.
Balancing strategic thinking with day-to-day execution, you'll be responsible for identifying growth opportunities, optimising the customer journey and ensuring the digital channel continues to evolve in line with broader business objectives.
Key responsibilities will include:
Own and drive eCommerce trading performance across revenue, conversion, average order value, sell-through, margin and overall channel profitability.
Lead the ongoing optimisation of the Shopify platform, including website functionality, digital merchandising, product presentation, customer journey and conversion rate optimisation.
Develop and execute the eCommerce trading calendar, aligning product launches, promotional activity and digital campaigns with commercial objectives.
Oversee CRM and customer lifecycle activity, driving retention, repeat purchase and customer lifetime value through effective segmentation, automation and targeted communications.
Partner with Marketing and external agencies to align paid media investment, customer acquisition and campaign performance with broader trading priorities.
Manage marketplace trading performance, ensuring commercial opportunities, product availability and customer experience are effectively optimised.
Analyse weekly, monthly and seasonal performance, translating data into actionable insights, recommendations and growth opportunities.
Oversee online customer service performance, ensuring a consistent and considered customer experience across all digital touchpoints.
Manage external development partners, technology providers and platform integrations to continually improve website performance and operational efficiency.
Identify opportunities to streamline processes, introduce automation and build scalable systems to support future growth.
Work closely with the COO and senior leadership team on eCommerce budgets, forecasting, commercial priorities and longer-term digital initiatives.
The Skillset |
We're looking for an experienced, commercially minded eCommerce professional who brings a strong understanding of digital trading, customer behaviour and the operational complexities of running a successful online business.
You'll be equally comfortable analysing performance, identifying commercial opportunities and rolling up your sleeves to ensure initiatives are delivered effectively.
You'll bring:
Demonstrated experience in eCommerce trading and channel management, ideally within a premium fashion, lifestyle, accessories or consumer brand.
Strong hands-on Shopify experience, with a sound understanding of website optimisation, digital merchandising, integrations and platform development.
Experience managing CRM and lifecycle marketing through Klaviyo or a comparable platform, with a focus on retention and customer engagement.
A commercial understanding of paid media, acquisition performance, ROAS and the relationship between marketing investment and online conversion.
Confidence working with GA4, Shopify Analytics and reporting tools to interpret performance and make informed trading decisions.
Exposure to marketplace trading and the ability to manage multiple digital revenue streams.
Strong stakeholder management skills, with the confidence to influence senior leadership and manage external agency relationships.
A proactive, solutions-focused approach, with the ability to balance strategic priorities and hands-on execution.
Above all, you'll be someone who thrives in an entrepreneurial, collaborative environment where accountability, initiative and commercial curiosity are valued.
This is an appealing opportunity for an Ecommerce Leader looking for genuine ownership, direct exposure to senior leadership and the ability to make a tangible impact within an established Australian premium brand.
Apply with Jordan |
If this sounds like you, reach out to Jordan for a confidential chat.
jordan@thetalentmill.com.au
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.