Customer Experience & Office Manager
Now Hiring | Contemporary Designer Brand | Syd/Melb
The Brand |
This brand is a globally established design house renowned for their original prints and colour palettes with a product portfolio includes RTW, bags and accessories as well as home décor items ranging from textiles to tableware. This stunning range of product invites their clients to express their individuality and transcends trend with timeless designs and pieces that stay in your wardrobe for life. You might have seen their pieces on high rotation through some of the leading influencers who have a love for colour or seen their stunning contemporary fashion shows in global locations such as Japan.
The Role |
The Customer Experience and Office Manager plays a key role in ensuring the Customer Experience team delivers exceptional service to both direct-to-consumer and wholesale customers, as well as internal and external stakeholders across all markets. This position supports the continued growth and success of the brand by fostering strong customer relationships and maintaining high service standards. Additionally, the role provides administrative support for wholesale order processing and is responsible for overseeing day-to-day office operations to ensure a smooth and efficient workplace.
Manages all customer calls as first point of contact
Receives and processes customer orders, enquiries, and/or complaints via the phone, email, website and social media with timeliness top of mind
Support Sales teams to achieve Sales targets through prompt customer care administrative support and follow-up
Complete error, backorder and unfulfilled reports.
Responsible for overseeing office operations, including coordinating maintenance, managing supplies, and ensuring a well-stocked, efficient workplace.
Support customer experience team with any escalated issues
Manage and develop the customer experience team
The Skillset |
2 to 3 years’ experience in Customer experience and/or Sales Administration environment.
1-2 years’ experience as a Team Leader or Supervisor.
Studying or completed studies in Nutrition or Naturopathy highly regarded but not essential.
Excellent organisational, accuracy and time management skills.
Intermediate to Advanced in Excel.
Experience with eCommerce and customer ticketing solutions Gorgias/Zendesk etc
Excellent written and verbal communication skills.
Knowledge of the health and beauty industry.
The Offer |
The perks in this role are MANY!
Great salary offering
Bonus structure
This role can be based in Sydney in a WFH capacity or Melbourne with a hybrid set up
Plus more! Want to know more? Interviews are underway – lets chat!
The Talent Mill Recruitment division is a bespoke recruitment consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries. With more than 10 years of specialist expertise with luxury retail, Australian & Contemporary designer, beauty, and lifestyle brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as trusted support to founder-led start-ups, SME’s, and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical, not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition – one where we develop long term, meaningful relationships with all stakeholders.