Customer Experience & Dispatch Coordinator
Now Hiring | Australian Contemporary Designer | Sydney
The Brand |
Join a globally recognised luxury fashion house known for its refined aesthetic and commitment to quality craftsmanship. With collections stocked internationally and a strong online presence, the brand combines contemporary design with a premium customer experience. You’ll be part of a close-knit Sydney HQ team that values attention to detail, efficiency and customer excellence across every touchpoint.
The Role |
This full-time, on-site role sits within the digital team and reports to the Senior Digital & eCommerce Manager.
You’ll be responsible for delivering a seamless end-to-end eCommerce journey, from order fulfilment to after-sales service. Acting as the first point of contact for customer communications, you’ll manage enquiries across digital platforms, oversee dispatch operations and returns, and support daily eCommerce reporting and inventory accuracy.
You’ll collaborate internally with eCommerce, warehouse, marketing and finance teams, and externally with carriers, marketplaces and international warehouse partners.
Process and dispatch daily eCommerce orders via Shopify and marketplaces
Coordinate shipping, carrier bookings and tracking
Maintain inventory accuracy and warehouse presentation standards
Manage returns, exchanges and after-sales service
Respond to all customer enquiries via digital channels (within set SLAs)
Provide product knowledge, styling recommendations and a luxury-level client experience
Support administration, reporting and process improvements
Assist during stock clearance and warehouse sales
The Skillset |
Previous experience in eCommerce operations, customer experience or logistics (fashion or premium/luxury preferred)
Strong attention to detail and organisational skills
Confident across Shopify, Gorgias, Starshipit or similar platforms
Client-first mindset, with a passion for delivering elevated service
Ability to work efficiently in a fast-paced, hands-on environment
Clear communicator, solution-focused, and collaborative team player
Understanding of luxury brand standards and presentation
The Offer |
Full-time, on-site position (Sydney HQ)
Work with an internationally recognised fashion brand
Opportunity to be part of a small, dynamic digital team
Exposure to eCommerce, customer experience and operational processes
6-month probation review & annual performance review
Contact Mikaela to keep the conversation going - mikaela@thetalentmill.com.au
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.