Cluster Manager
Now Hiring | Luxury Australian Fashion | Sydney
The Brand |
A leader in Australian luxury fashion, this designer label is celebrated for its modern approach to elegance, commitment to sustainability, and uncompromising craftsmanship. Defined by a philosophy of refined beauty and timeless style, the brand continues to inspire and empower women both locally and globally.
As a Cluster Manager, you will embody this ethos, a true brand ambassador who leads with authenticity, drives multi-store excellence, builds meaningful client connections, and motivates your boutique teams to deliver exceptional results across every location.
The Role |
We are seeking an experienced and inspiring Cluster Manager to oversee a portfolio of boutiques across Sydney’s Eastern Suburbs. This is a pivotal leadership role for someone passionate about people, performance, and the art of luxury retail. You’ll play a hands-on role in guiding your Store Managers and teams to create client experiences that reflect the brand’s refined vision while achieving outstanding commercial success.
Leadership | Lead, inspire, and develop a network of Store Managers and retail teams through coaching, mentoring, and in-store presence — fostering a culture of empowerment, accountability, and continuous growth.
Client Experience | Champion a client-first mindset across your stores, ensuring every team member delivers personalised service and cultivates long-term relationships that drive loyalty and brand advocacy.
Sales & Results | Drive business performance across multiple boutiques with a clear focus on sales growth, KPIs, and profitability, celebrating success and identifying opportunities for continued improvement.
Operational Excellence | Oversee seamless operational standards across your region — from stock management and visual merchandising to compliance and policy adherence — ensuring every boutique reflects the brand’s prestige.
Brand Standards | Uphold the brand’s values and aesthetic across all touchpoints, ensuring consistent service, presentation, and client engagement that align with the brand’s luxury positioning.
Collaboration | Work closely with regional leadership, head office, and cross-functional teams to optimise performance, share insights, and execute strategic initiatives across your cluster.
The Skills |
Proven experience as an Area, Cluster, or Multi-Site Manager within a premium or luxury retail environment.
Strong commercial acumen with the ability to analyse business performance and drive results.
Inspirational leadership style with a passion for developing talent and leading from the floor.
Sophisticated personal presentation with a deep appreciation for styling and client experience.
Excellent communication, organisation, and problem-solving skills.
A proactive, collaborative, and performance-driven mindset.
The Offer |
Along with the opportunity to lead within one of Australia’s most admired fashion houses, you’ll enjoy:
A competitive salary package with performance-based incentives.
Seasonal wardrobes to experience the collection first-hand.
Generous staff discounts and exclusive team incentives.
Ongoing training, mentorship, and professional development.
Genuine career progression opportunities within a growing, international brand.
The chance to work with a talented, passionate, and supportive retail network.
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.