Showroom Manager
Now Hiring | Australian Ethical Jewellery | Auckland
The Brand |
This purpose-led brand creates stunning, ethical and sustainable fine jewellery, with showrooms across Australia and New Zealand and an exciting international expansion on the horizon.
With a strong focus on delivering exceptional, personalised experiences to their valued clients, the business operates as a digital-first brand, seamlessly blending superior craftsmanship with modern technology to create timeless pieces. Sustainability sits at the core of everything they do, ensuring each piece is as responsible as it is beautiful.
We are now seeking an experienced Showroom Manager to lead their Auckland showroom.
The Brand |
At the heart of the business is a commitment to going above and beyond for every client. We are seeking a Showroom Manager to lead the Auckland showroom, ensuring every in-person and virtual interaction reflects a world-class experience.
This role is ideal for a hands-on leader who leads by example, takes pride in delivering exceptional service, and represents a brand grounded in integrity and quality.
Key responsibilities include:
Leading client appointments and communications (both in-store and online), ensuring exceptional experiences and adherence to processes
Overseeing after-care services including resizing, repairs, and warranty claims with accuracy and efficiency
Driving key sales and communication metrics while maintaining a premium client experience
Championing the brand’s ethical values, community initiatives, and overall mission
Managing rostering, workforce planning, and team development
The Skillset |
We’re looking for a leader who brings both experience and a genuine passion for people:
Proven experience managing a large retail team, ideally within jewellery or luxury retail
A strong focus on creating a culture of care and exceptional client experiences
Confidence with systems, including booking platforms and rostering tools, with the ability to quickly learn new technology
A proactive, solutions-focused mindset with the ability to think innovatively and lead through challenges
The Offer |
Alongside a competitive remuneration package and a beautiful showroom location in the heart of Auckland, our client offers:
A supportive and collaborative team environment
Employee Assistance Program (for you and a family member)
Generous staff and friends & family discounts
Team events and wellbeing initiatives
Paid volunteer leave and sponsorship of a child in South East Asia or Africa in your name
The opportunity to grow your career within a globally expanding brand
If this sounds like you, reach out to Lucy today for a confidential discussion at lucy@thetalentmill.com.au
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.