Assistant Manager
Now Hiring | Premium Experience-led Retailer | Sydney
The Brand |
This premium, experience-led retail business is known for its commitment to craftsmanship, quality product, and creating immersive, memorable customer experiences. Guided by strong values and a people-first culture, the business places equal importance on exceptional service, operational excellence, and team development. With a growing retail footprint, this is a brand that invests in its people and continues to evolve.
The Role |
As an Assistant Store Manager, you are a hands-on leader who leads by example on the floor and plays a key role in delivering a consistently outstanding customer experience. Supporting the Store Manager in their thriving Strand Arcade store, you will help ensure the store operates seamlessly day to day, with a strong focus on service, presentation, compliance, and team engagement.
In addition, you will:
Lead the customer journey on the floor, ensuring every customer receives a warm, engaging and memorable experience.
Support day-to-day store operations, ensuring smooth service flow and appropriate staffing by trade period.
Maintain exceptional product presentation, visual merchandising standards, and in-store promotional execution.
Coach, motivate and inspire the team to achieve sales targets and uphold service standards.
Support recruitment, onboarding and ongoing training to build a confident, knowledgeable team.
Communicate daily store priorities and focus areas alongside the Store Manager.
Monitor store performance, labour and productivity, identifying opportunities to improve results.
Ensure compliance across hygiene, food safety, OH&S, cash handling and security procedures.
Support stock management, ordering, rotation and inventory integrity.
Assist with reporting, administration and operational communication with key internal stakeholders.
The Skillset |
Proven experience in an Assistant Store Manager or senior retail leadership role, ideally within a premium or customer-experience-led environment.
Strong people leadership capability, with a coaching and mentoring approach.
Passion for delivering exceptional customer experiences and leading from the floor.
Confident communicator who can engage team members and collaborate with wider business stakeholders.
Operationally strong, with experience across stock, labour, compliance and reporting.
Commercially minded, with the ability to link daily activity to broader business goals.
Resilient, adaptable and solutions-focused in a fast-paced retail environment.
The Offer |
Competitive salary package with clear structure and expectations.
Opportunity to work within a values-led retail business that prioritises quality and culture.
Strong support from Store Manager and wider retail operations team.
Ongoing training and development with clear pathways for career progression.
A leadership role within a growing retail brand that continues to invest in its people and store.
If you're ready to take the next step in your retail career with a premium brand, email lucy@thetalentmill.com.au for a confidential conversation.
The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.
Recruitment – but make it ethical not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support, and offer a unique and modern recruitment proposition – one where we develop long term, meaningful connections, add value and deliver an unforgettable service.